
Maintenance and Repairs



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- Services
- Facility Management
- Maintenance and Repairs
Maintenance and Repairs, Sofia. Facility management✓ Property management✓ Facility operations management✓ Infrastructure management✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Building maintenance is not just about reacting to failures — it's a strategic process that ensures system longevity, user safety, and the preservation of property value. At First Facility, maintenance and repair are the cornerstone of reliable building management, focused on prevention, swift intervention, and continuous infrastructure improvement.
Our approach combines regular technical maintenance, emergency response, and strategic planning for capital repairs — all with the goal of ensuring flawless facility operations, 365 days a year.
What Does Our Maintenance and Repair Service Include?
Preventive (scheduled) maintenance: Based on technical documentation, manufacturer guidelines, and legal regulations, we develop maintenance schedules for all systems to prevent downtime and extend equipment life.
Corrective (reactive) maintenance: In the event of a failure, our team responds quickly and efficiently, following established SLA standards and priorities — minimizing system downtime.
Technical compliance and inspections: We perform all legally required inspections, servicing, and certifications (elevators, fire protection systems, electrical installations, etc.) while maintaining complete technical documentation for the property.
Minor construction and installation work: We carry out regular repairs, both interior and exterior — from replacing lighting and fixing walls and floors to plumbing and electrical interventions within the building.
Emergency response: We are available 24/7 for urgent situations — whether it's a water leak, power outage, or security system failure. Our team reacts immediately to restore normal conditions in the shortest possible time.
Reporting and analysis: After each intervention or scheduled service, we provide detailed reports that include completed activities, findings, and recommendations for further improvements.
How Do We Organize the Maintenance Process?
Initial assessment of facility and systems: Upon assuming management responsibilities, we conduct a comprehensive technical evaluation to identify potential risks, outdated equipment, and necessary interventions.
Annual maintenance planning: We develop a detailed yearly plan covering all activities — including periodic servicing, inspections, and component replacements — with defined timelines and budgets.
Coordination with suppliers and contractors: We work with a vetted network of certified contractors and service providers, ensuring full supervision of their work with a focus on quality, safety, and timeliness.
Digital monitoring and documentation: To provide property owners with full transparency, we use software tools to manage interventions, track equipment performance, and generate real-time reports.
First Facility’s technical teams bring years of experience, certifications, and deep understanding of diverse facility types — from office buildings and shopping centers to industrial complexes.
For us, maintenance is not a cost — it's an investment in safety, functionality, and the long-term value of your property. Our clients rely on us — because we maintain every building as if it were our own.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services

A building’s technical infrastructure is no longer merely a set of installations — it forms the core of efficiency, safety, and sustainability. At First Facility, we see advanced Building Management Systems (BMS) as an essential element of modern property management, enabling smarter operations and better performance across all technical systems.

Technical system inspections are more than just a legal obligation—they are essential for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we approach inspections proactively to identify risks, optimize system performance, and safeguard the interests of owners, users, and the facility itself.

Janitorial service in a modern facility goes beyond traditional technical support—it serves as the first line of care for the functionality, appearance, and safety of the space. At First Facility, we see janitorial service as essential everyday operational support that guarantees smooth building operations, swift resolution of minor issues, and maintains direct communication with tenants.

Professional cleaning is more than just an aesthetic concern—it directly reflects the standards, customer care, and overall quality of facility management. At First Facility, we consider cleaning an essential part of daily operations, with a clear goal: to create a hygienic, pleasant, and welcoming environment for all users of the facility.

Green spaces are more than just decorative elements; they play a vital role in the quality of the environment, the facility’s identity, and the overall impression you leave on guests, users, and partners. At First Facility, we view the maintenance of green areas as a key part of strategic environmental management, ensuring that the facility’s natural features are preserved, properly utilized, and aligned with the space’s aesthetic standards.

Every facility faces unique challenges during the winter months, ranging from protecting infrastructure to ensuring safe access roads. At First Facility, our winter service is a proactive, well-planned strategy combining preventive measures, rapid response, and continuous availability. Our goal is to keep your facility running safely and smoothly without interruptions, all while fully complying with regulatory requirements. It’s about more than just reacting to snow or ice.

A safe and healthy environment forms the foundation of any well-managed institution. To maintain hygienic, health, and legal standards, DDD services—disinsection, pest control, and disinfection—are essential preventive and protective measures. At First Facility, we carefully plan and professionally execute DDD treatments in full compliance with current regulations to ensure your facility remains safe from biological threats and continuously operational.

Security goes beyond physical protection—it is the cornerstone of user trust, business continuity, and asset preservation. At First Facility, we approach security services as a strategic element of facility management, emphasizing prevention, swift response, and a professional presence that fosters confidence.

Efficient facility management requires daily supervision of all operational services to maintain high-quality service, safety, and user satisfaction. At First Facility, we carry out daily inspections and coordinate all services to ensure every aspect of the facility runs smoothly and flawlessly.

Budgeting is a fundamental aspect of property management, providing the foundation for effective cost control, revenue monitoring, and the optimization of business operations. At First Facility, we view budgeting as a strategic tool that empowers property owners to make informed decisions, allocate resources wisely, and enhance the efficiency of managing their real estate assets.

The health and safety of employees, tenants, and visitors are a priority in every successful property management. At First Facility, we approach health and safety issues with great seriousness, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.

Project management within facilities is a key component for the successful execution of all activities related to renovation, modernization, expansion, or infrastructure improvement. At First Facility, we approach every project with great care, ensuring that all tasks are carried out in accordance with high standards, within the planned timeframe, and with optimal costs.

For both the day-to-day use of a property and its long-term worth, fit-out works and minor repairs play a crucial role. Be it space adaptation, interior remodeling, or small-scale fixes, First Facility delivers efficient, timely, and professional solutions that fully address your requirements.

In commercial and industrial facilities, efficient waste management is a crucial part of environmental protection and sustainable business practices. First Facility provides a comprehensive service covering all stages of waste management – from collection, sorting, and recycling to the proper disposal of waste in compliance with applicable legislation.
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