Security Services
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- Services
- Facility Management
- Security Services
Security Services, Sofia. Property and facility management✓ Security of facilities, business premises✓ Physical and technical security✓ Video surveillance✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Security Services
Security is more than just physical protection—it is the foundation of user trust, business continuity, and asset preservation. At First Facility, we treat security as a strategic component of facility management, focusing strongly on prevention, rapid response, and a professional presence that fosters a sense of safety.
Our approach combines physical security, advanced technical systems, and clear operational procedures to create a stable, controlled, and secure environment for all facility users.
What do our security services include?
On-site Security Personnel: We provide trained and licensed security guards to monitor access points, oversee common areas, respond to incidents, and coordinate with facility management and local authorities as needed.
Reception and Control Staff: Integrating security with service, our staff serve as the first point of contact for visitors, provide basic information, maintain records, and supervise the flow of people and goods.
Video Surveillance and Technical Security: In partnership with trusted providers, we design, install, and maintain CCTV, access control, intrusion alarms, and other electronic security systems in full compliance with legal standards.
Patrols and Night Inspections: We conduct regular and random patrols during night hours and non-working periods to check doors, windows, systems, and detect unauthorized activity.
Emergency Response: We ensure fast and coordinated reactions in the event of fire, flooding, evacuation, theft, or other incidents—following all evacuation protocols and legal regulations.
How do we organize our security services?
Risk Assessment and Protection Plan: We assess security risks based on facility type, location, and user profile to design the optimal protection model—whether physical, technical, or combined.
Licensed Partners and Trained Teams: We work exclusively with certified security agencies meeting all legal and operational standards. Our personnel undergo mandatory training and continual site-specific protocol updates.
Standardized Reporting and Documentation: All shifts, incidents, visits, and unusual events are logged and regularly reported to facility management, enabling analysis and continuous improvement.
Discretion and Professionalism: Our security staff are uniformed and clearly present yet discreet—fully aware that their behavior directly impacts user experience and the facility’s reputation.
A Secure Space is a Functional Space
Security infrastructure should not only be visible when problems arise—it must be consistently present, non-intrusive, and fully operational at all times. With First Facility, security is not just an expense but an investment in peace of mind, order, and trust.
Our systems and teams operate quietly yet effectively, ensuring your space remains safe, predictable, and fully under control.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
A building’s technical infrastructure is no longer merely a set of installations — it forms the core of efficiency, safety, and sustainability. At First Facility, we see advanced Building Management Systems (BMS) as an essential element of modern property management, enabling smarter operations and better performance across all technical systems.
Building maintenance is not merely a response to failures — it is a strategic process that ensures system longevity, user safety, and the preservation of property value. At First Facility, maintenance and repairs are the foundation of reliable building management, with a focus on prevention, efficient response, and the continuous improvement of infrastructure.
Technical system inspections are more than just a legal obligation—they are essential for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we approach inspections proactively to identify risks, optimize system performance, and safeguard the interests of owners, users, and the facility itself.
Janitorial service in a modern facility goes beyond traditional technical support—it serves as the first line of care for the functionality, appearance, and safety of the space. At First Facility, we see janitorial service as essential everyday operational support that guarantees smooth building operations, swift resolution of minor issues, and maintains direct communication with tenants.
Professional cleaning is more than just an aesthetic concern—it directly reflects the standards, customer care, and overall quality of facility management. At First Facility, we consider cleaning an essential part of daily operations, with a clear goal: to create a hygienic, pleasant, and welcoming environment for all users of the facility.
Green spaces are more than just decorative elements; they play a vital role in the quality of the environment, the facility’s identity, and the overall impression you leave on guests, users, and partners. At First Facility, we view the maintenance of green areas as a key part of strategic environmental management, ensuring that the facility’s natural features are preserved, properly utilized, and aligned with the space’s aesthetic standards.
Every facility faces unique challenges during the winter months, ranging from protecting infrastructure to ensuring safe access roads. At First Facility, our winter service is a proactive, well-planned strategy combining preventive measures, rapid response, and continuous availability. Our goal is to keep your facility running safely and smoothly without interruptions, all while fully complying with regulatory requirements. It’s about more than just reacting to snow or ice.
The facade forms the building’s first impression on visitors, clients, and the local community. Regular maintenance not only enhances its appearance and reputation but also extends the lifespan of the materials and protects the structure itself.
A safe and healthy environment forms the foundation of any well-managed institution. To maintain hygienic, health, and legal standards, DDD services—disinsection, pest control, and disinfection—are essential preventive and protective measures. At First Facility, we carefully plan and professionally execute DDD treatments in full compliance with current regulations to ensure your facility remains safe from biological threats and continuously operational.
The reception is more than just an entry point—it is the building’s face, the first contact for visitors, and a daily support hub for occupants. At First Facility, we view reception services as a seamless blend of functionality, security, and exceptional user experience.
Efficient facility management requires daily supervision of all operational services to maintain high-quality service, safety, and user satisfaction. At First Facility, we carry out daily inspections and coordinate all services to ensure every aspect of the facility runs smoothly and flawlessly.
Budgeting is a fundamental aspect of property management, providing the foundation for effective cost control, revenue monitoring, and the optimization of business operations. At First Facility, we view budgeting as a strategic tool that empowers property owners to make informed decisions, allocate resources wisely, and enhance the efficiency of managing their real estate assets.
The health and safety of employees, tenants, and visitors are a priority in every successful property management. At First Facility, we approach health and safety issues with great seriousness, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.
Project management within facilities is a key component for the successful execution of all activities related to renovation, modernization, expansion, or infrastructure improvement. At First Facility, we approach every project with great care, ensuring that all tasks are carried out in accordance with high standards, within the planned timeframe, and with optimal costs.
In commercial and industrial facilities, efficient waste management is a crucial part of environmental protection and sustainable business practices. First Facility provides a comprehensive service covering all stages of waste management – from collection, sorting, and recycling to the proper disposal of waste in compliance with applicable legislation.
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