FM Project Development
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- Services
- Facility Consulting
- FM Project Development
FM Project Development, Facilities Consulting, Sofia. Property and Facilities Management✓ FM Process Optimization✓ FM Strategy Development✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Improving Facility Management (FM) Processes
Facility Management (FM) today goes far beyond basic maintenance — it has become a strategic asset for boosting operational efficiency, optimizing costs, driving digital transformation, and enhancing user experience. At First Facility, we view FM process improvement as a continuous, methodical effort to help property owners measure, analyze, and optimize every aspect of building operations, with the goal of achieving long-term value and operational excellence.
Our approach is rooted in modernizing the FM model using best practices, innovative digital tools, and proven methodologies that promote proactive decision-making, increased transparency, and reduced operational risks.
What Does FM Process Improvement Involve?
Process Analysis and Bottleneck Identification: We begin with a comprehensive review of all FM activities — from maintenance of technical systems and service management to tenant communication and reporting. This analysis helps pinpoint the areas with the highest potential for optimization.
Digitalization and Automation: We deploy advanced FM software tools (such as CAFM systems, digital work orders, and automated scheduling) to reduce manual workload, improve accuracy, and enable real-time KPI monitoring.
Standardization of Processes and Procedures: We establish and implement standardized operating procedures aligned with international FM standards (e.g., ISO 41001) to ensure consistent service delivery across all properties.
Enhanced Data Management: Using a centralized database, we collect and analyze key operational data — including faults, costs, consumption, and user satisfaction — and translate these insights into targeted optimization strategies.
Energy Efficiency Improvements: Through detailed performance analysis, we identify and implement technical and organizational solutions that reduce energy losses and encourage more efficient resource use.
Integration of Sustainable Practices: Sustainability is an integral part of FM process improvement — from optimizing waste management and using energy-efficient equipment to embedding green practices into daily operations.
How We Implement the Improvement Process
Assessment and Benchmarking: We assess your property’s current performance and benchmark it against industry best practices and comparable properties within our portfolio to identify improvement opportunities.
Defining Goals and KPIs: Together with the property owner, we set clear priorities — whether reducing operating costs, increasing system availability, improving tenant communication, or optimizing energy performance.
Action Plan Development and Execution: We prepare a detailed action plan outlining specific activities, deadlines, and responsibilities, while coordinating all stakeholders throughout the implementation process.
Performance Monitoring and Continuous Improvement: Once implemented, we continuously track results and provide detailed performance reports. FM improvement is not a one-off task but an ongoing cycle of measurement, analysis, and refinement.
Strategic Benefits for Property Owners
Cost Efficiency Without Compromising Quality: By streamlining processes and eliminating inefficiencies, we reduce operational expenses while maintaining or even enhancing service quality.
Greater Transparency and Control: Digital tools and structured reporting give property owners full visibility into FM operations, supporting smarter and faster decision-making.
Improved Tenant and User Satisfaction: Quicker response times, well-organized services, and safer, cleaner environments lead to higher satisfaction among tenants and building users.
Sustainability and Long-Term Asset Value: Optimized FM processes extend the lifecycle of building systems, improve resource management, and ensure compliance with modern standards — ultimately increasing your property’s market value.
At First Facility, we believe Facility Management is not just an operational function — it is a powerful tool for strategic property management. Through ongoing FM process improvement, your property becomes more intelligent, efficient, and valuable.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Green building is no longer a passing trend — it has become the norm in today’s facility management practices. At First Facility, our consultancy service provides strategic support to property owners and investors in making their buildings more energy-efficient, sustainable, and aligned with global standards like LEED, BREEAM, and WELL.
Energy efficiency has moved beyond being merely a technical issue—it is now a crucial business priority. In today’s facility management, managing and optimizing energy use plays a direct role in reducing operational expenses, supporting sustainability goals, and enhancing the asset’s market value. At First Facility, we treat energy consumption management as a comprehensive process that merges engineering knowledge, advanced digital solutions, and strategic planning to maximize efficiency without compromising occupant comfort.
Facility management is a dynamic discipline—not a fixed role—that must continuously adapt to the evolving demands of tenants, property owners, and the marketplace. At First Facility, we regard the advancement of FM (Facility Management) processes as a long-term strategic effort aimed at boosting efficiency, enhancing service standards, and keeping pace with modern environmental, regulatory, and technological expectations.
Thoroughly developed tender documentation is the key to selecting the right Facility Management providers. At First Facility, we approach this process not just as paperwork, but as a vital step that defines service expectations, guarantees transparency, and builds the foundation for durable and effective contractual partnerships.
Technical systems are the backbone of every modern building — including heating, ventilation, and air conditioning (HVAC), electrical installations, security, fire protection, and IT infrastructure. At First Facility, we view the assessment of their condition and performance as a vital step toward more efficient facility management, optimized operational costs, and prolonged equipment lifespan.
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