Reception Services, facility management: First Facility✓

Receptionist Services, Sofia, Bulgaria. Facility management✓ Property management✓ Reception and registration of visitors✓ Facility user support✓

Who we are?

First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.

First Facility group

First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.

Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).

We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.

Our services

We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.

Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.

Reception Services

The reception is more than just an entry point—it is the face of the building, the first contact for visitors, and daily support for occupants. At First Facility, we view reception services as a blend of functionality, security, and user experience. Our receptionists are not merely administrative staff—they are reliable representatives of the facility who create positive impressions and maintain order through their conduct, appearance, and communication.

Our reception services are professional, well-trained, and tailored to meet the specific needs of each facility—from office buildings and shopping centers to multifunctional complexes and business parks.

What do reception services include?

Welcoming and directing visitors: Warmly greeting guests, registering visits, issuing access passes, and guiding visitors to the appropriate occupants—all in compliance with internal security and access protocols.

Communication and support for tenants: Providing basic information to building users, assisting with reporting faults, coordinating with other services (maintenance, cleaning, security), and supporting daily operations.

Telephone and electronic communication: Handling calls and emails, forwarding information to relevant personnel within the facility, maintaining records, and assisting with administrative tasks as needed.

Access monitoring and control: Depending on facility policy, receptionists perform basic entry/exit control, receive and log deliveries, and monitor movement tracking systems.

First line of response: Receptionists respond promptly to emergencies, contact appropriate services, and follow established evacuation, intervention, and safety procedures.

How do we organize reception services?

Staff selection and training: In cooperation with reliable partners, we engage trained professionals with customer service experience, providing additional training customized for each facility.

Standardized protocols: Every receptionist operates under clearly defined rules—from dress code and communication style to record-keeping and security procedures.

Shift work and availability: We arrange receptionist coverage based on the facility’s operating hours—including shifts, weekends, and special events as required.

Monitoring and evaluation: We regularly assess the reception team’s performance, analyze tenant feedback, and when needed, implement staff replacements, further training, or adjustments to workflows.

The first impression is often the most important

Reception is not just a formality—it reflects the organization’s professionalism and care for users. With First Facility, reception services are an integral part of a broader, efficient, and high-quality facility management system.

Our receptionists are not just “people behind the desk” but active contributors to the smooth daily operation of your space.

How can you contact us?

If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.

FAQ

Frequently Asked Questions about: Reception Services

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