
Reception Services



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- Services
- Facility Management
- Reception Services
Receptionist Services, Sofia, Bulgaria. Facility management✓ Property management✓ Reception and registration of visitors✓ Facility user support✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Reception Services
The reception is more than just an entry point—it is the face of the building, the first contact for visitors, and daily support for occupants. At First Facility, we view reception services as a blend of functionality, security, and user experience. Our receptionists are not merely administrative staff—they are reliable representatives of the facility who create positive impressions and maintain order through their conduct, appearance, and communication.
Our reception services are professional, well-trained, and tailored to meet the specific needs of each facility—from office buildings and shopping centers to multifunctional complexes and business parks.
What do reception services include?
Welcoming and directing visitors: Warmly greeting guests, registering visits, issuing access passes, and guiding visitors to the appropriate occupants—all in compliance with internal security and access protocols.
Communication and support for tenants: Providing basic information to building users, assisting with reporting faults, coordinating with other services (maintenance, cleaning, security), and supporting daily operations.
Telephone and electronic communication: Handling calls and emails, forwarding information to relevant personnel within the facility, maintaining records, and assisting with administrative tasks as needed.
Access monitoring and control: Depending on facility policy, receptionists perform basic entry/exit control, receive and log deliveries, and monitor movement tracking systems.
First line of response: Receptionists respond promptly to emergencies, contact appropriate services, and follow established evacuation, intervention, and safety procedures.
How do we organize reception services?
Staff selection and training: In cooperation with reliable partners, we engage trained professionals with customer service experience, providing additional training customized for each facility.
Standardized protocols: Every receptionist operates under clearly defined rules—from dress code and communication style to record-keeping and security procedures.
Shift work and availability: We arrange receptionist coverage based on the facility’s operating hours—including shifts, weekends, and special events as required.
Monitoring and evaluation: We regularly assess the reception team’s performance, analyze tenant feedback, and when needed, implement staff replacements, further training, or adjustments to workflows.
The first impression is often the most important
Reception is not just a formality—it reflects the organization’s professionalism and care for users. With First Facility, reception services are an integral part of a broader, efficient, and high-quality facility management system.
Our receptionists are not just “people behind the desk” but active contributors to the smooth daily operation of your space.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services

A building’s technical infrastructure is no longer merely a set of installations — it forms the core of efficiency, safety, and sustainability. At First Facility, we see advanced Building Management Systems (BMS) as an essential element of modern property management, enabling smarter operations and better performance across all technical systems.

Building maintenance is not merely a response to failures — it is a strategic process that ensures system longevity, user safety, and the preservation of property value. At First Facility, maintenance and repairs are the foundation of reliable building management, with a focus on prevention, efficient response, and the continuous improvement of infrastructure.

Technical system inspections are more than just a legal obligation—they are essential for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we approach inspections proactively to identify risks, optimize system performance, and safeguard the interests of owners, users, and the facility itself.

Janitorial service in a modern facility goes beyond traditional technical support—it serves as the first line of care for the functionality, appearance, and safety of the space. At First Facility, we see janitorial service as essential everyday operational support that guarantees smooth building operations, swift resolution of minor issues, and maintains direct communication with tenants.

Professional cleaning is more than just an aesthetic concern—it directly reflects the standards, customer care, and overall quality of facility management. At First Facility, we consider cleaning an essential part of daily operations, with a clear goal: to create a hygienic, pleasant, and welcoming environment for all users of the facility.

Green spaces are more than just decorative elements; they play a vital role in the quality of the environment, the facility’s identity, and the overall impression you leave on guests, users, and partners. At First Facility, we view the maintenance of green areas as a key part of strategic environmental management, ensuring that the facility’s natural features are preserved, properly utilized, and aligned with the space’s aesthetic standards.

Every facility faces unique challenges during the winter months, ranging from protecting infrastructure to ensuring safe access roads. At First Facility, our winter service is a proactive, well-planned strategy combining preventive measures, rapid response, and continuous availability. Our goal is to keep your facility running safely and smoothly without interruptions, all while fully complying with regulatory requirements. It’s about more than just reacting to snow or ice.

A safe and healthy environment forms the foundation of any well-managed institution. To maintain hygienic, health, and legal standards, DDD services—disinsection, pest control, and disinfection—are essential preventive and protective measures. At First Facility, we carefully plan and professionally execute DDD treatments in full compliance with current regulations to ensure your facility remains safe from biological threats and continuously operational.

Security goes beyond physical protection—it is the cornerstone of user trust, business continuity, and asset preservation. At First Facility, we approach security services as a strategic element of facility management, emphasizing prevention, swift response, and a professional presence that fosters confidence.

Efficient facility management requires daily supervision of all operational services to maintain high-quality service, safety, and user satisfaction. At First Facility, we carry out daily inspections and coordinate all services to ensure every aspect of the facility runs smoothly and flawlessly.

Budgeting is a fundamental aspect of property management, providing the foundation for effective cost control, revenue monitoring, and the optimization of business operations. At First Facility, we view budgeting as a strategic tool that empowers property owners to make informed decisions, allocate resources wisely, and enhance the efficiency of managing their real estate assets.

The health and safety of employees, tenants, and visitors are a priority in every successful property management. At First Facility, we approach health and safety issues with great seriousness, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.

Project management within facilities is a key component for the successful execution of all activities related to renovation, modernization, expansion, or infrastructure improvement. At First Facility, we approach every project with great care, ensuring that all tasks are carried out in accordance with high standards, within the planned timeframe, and with optimal costs.

For both the day-to-day use of a property and its long-term worth, fit-out works and minor repairs play a crucial role. Be it space adaptation, interior remodeling, or small-scale fixes, First Facility delivers efficient, timely, and professional solutions that fully address your requirements.

In commercial and industrial facilities, efficient waste management is a crucial part of environmental protection and sustainable business practices. First Facility provides a comprehensive service covering all stages of waste management – from collection, sorting, and recycling to the proper disposal of waste in compliance with applicable legislation.
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